Refund policy

Refund & Return Policy

At The Pet EmPawium, we aim to provide quality products and clear customer service. Please read our refund and return policy carefully before making a purchase.

Change of Mind

We do not offer refunds, returns, or exchanges for:

  • Change of mind
  • Incorrect product selection by the customer
  • Ordering the wrong size, colour, variant, or item
  • Customer preference after delivery

Please ensure all order details are correct before completing your purchase.

Damaged, Faulty, or Incorrect Items

If you receive an item that is:

  • Damaged (in transit)
  • Faulty
  • Defective
  • Incorrect compared to your order

Please contact us within 30 days with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once reviewed, we may offer:

  • A replacement
  • Store credit
  • A refund where required

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return unless faulty or damaged.

Shipping Costs

Shipping costs are non-refundable unless the item is faulty or sent incorrectly by us.

Consumer Rights

Nothing in this policy excludes, limits, or modifies any rights or remedies you may have under applicable consumer protection laws. If a product has a major fault, you may be entitled to a replacement, refund, repair, or other remedies as provided by law.

Contact Us

For any refund or return enquiries, please contact us at:

  • Email: thepetempawium@gmail.com