Shipping policy


Shipping Policy

Order Processing

We aim to process all orders as quickly as possible. Orders are typically processed within 1–5 business days after payment confirmation. Processing times may vary depending on supplier handling times, weekends, holidays, or high order volumes.

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Shipping Times (Australia)

We work with multiple suppliers, so shipping times may vary depending on the product and supplier.

Estimated delivery times within Australia:

  • 7–21 business days

Some products may arrive sooner, while others may take longer depending on supplier location, carrier delays, or demand.

Please note these delivery times are estimates only and are not guaranteed.

Multiple Packages

If your order contains multiple items, they may be shipped separately from different suppliers or warehouses. This means items may arrive at different times.

Separate tracking numbers may be provided where available.

Shipping Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to:

  • Carrier delays
  • Weather conditions
  • High seasonal demand
  • Supplier or warehouse delays
  • Incorrect shipping information provided at checkout

We are not responsible for shipping delays outside our control.

Tracking Information

Tracking is provided for most orders. Please allow several days after shipment for tracking updates to appear in the carrier’s system.

If you have not received tracking details within 7 business days of placing your order, please contact us.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Incorrect or incomplete addresses may result in delays or failed delivery.

Please contact us immediately if you notice an error in your shipping information. We cannot guarantee changes can be made once an order has been processed.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our store contact page or customer support email.